Of all the companies I have dealt with since I have moved here, they are the best. They came out within 4 hrs of my phone call and had me up n running again within the hour. Total cost….$0…One of the switches inside the unit tripped and he reset it. First time this has ever happened to me where I wasn’t charged but as a result, they have a customer for life. I am likely getting the service plan so I will do a follow up review when I get this going.